PERSONAL DATA PROTECTION

The personal data linked to this website respect the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and to the free circulation of these data, LOPDGDD 3/2018 and other current legislation and regulations on data protection.

Who is the Data Controller?

SERCOTEL OPERADORA S.L
NIF: B-66541319
Address: C/ Paris, nº 120, 1ª, C.P. 08036, Barcelona
Telephone: 933636363
Email: rgpd@sercotel.com

For what purpose and why can we process your personal data?

According to the different sections of our website, we process your data for the following purposes:

1. Management of data of people who contact through the contact form and the rest of the means indicated in the contact section. Your data will be processed to meet your requests for information, questions, queries, suggestions or complaints. We can treat your data for this purpose because we have a legitimate interest in attending to the necessary communications to carry out our activity.

2. Management of the data of the reservations made through the enabled web section, for the fulfillment of the provision of the contracted service. We can treat your data because there is a contractual relationship and a legal obligation established in Law 58/2003, of December 17, General Tax, in the Royal Decree of August 22, 1885, which publishes the Code of Commerce and other applicable legislation.

3. Management of the pre-contractual relationship of the information provided in the "budget request" section. We can treat your data for this purpose because there is a legitimate interest in the formalization of a contract.

4. Management of sending promotions and information bulletins/newsletter. Your data will be processed to promote our activity, send you information about activities, promotions or events that are organized at the Hotel and the rest of the establishments managed by the Sercotel Hotel Group and that may be of interest to you. We can process your data for this purpose because you have given us your consent.

How long will we keep your personal data?

Your data will be kept for the time necessary to achieve the indicated purposes and, duly blocked, during the broader limitation period for legal actions, in accordance with the applicable legislation.

Is it mandatory that you provide us with your data?

The data provided is necessary to establish the contractual relationship, otherwise the contract/future contract cannot be concluded or the corresponding invoice issued.

To whom will your data be communicated?

1. Data of the people who contact through the contact form and the rest of the means indicated in the contact section:

Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.

2. Data of the people who make reservations through the enabled web section, for the fulfillment of the provision of the contracted service:

a) The necessary personal data of the client will be communicated to the Tax Administrations, in order to comply with the legal obligations with said Administration.

b) Banking entities will be informed of the data that is necessary in order to make bank deposits and payments derived from the contractual relationship.

c) Insurance and reinsurance companies, insurance and reinsurance brokerages, lawyers, solicitors, Courts and Tribunals will be informed of the data that is necessary for the collection/payment of compensation or for the exercise or defense of claims. .

d) Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.

3. Data of the people who provide their data in the "budget request" section:

Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.

4. Data of the people who provide their email to send promotions and newsletters/newsletter:

a) Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.

b) In the event that you have given us your consent, your data will be communicated to Sercotel Hotel Group for the sending of promotions and newsletters.

Will data be transferred to third countries?

International Data Transfers will not take place.

What are your rights when you provide us with your personal data?

- Access: right to obtain confirmation about whether we are treating your personal data or not, namely, what they are, what they are used for, how long they will be kept, their origin and if they have been communicated or they will communicate to a third party.
- Rectification: right to request the rectification of inaccurate data and to complete incomplete personal data.
- Deletion: right to request the deletion of personal data when they are inadequate, excessive or no longer necessary for the purposes for which they were collected, including the right to be forgotten.
- Opposition: right to oppose, in certain circumstances, the processing of your personal data or to request that the processing be ceased.
- Limitation of Treatment: right to request, in the legally established circumstances, that your data not be processed beyond the mere conservation of the same.
- Portability: the right to receive personal data in a structured format, for common use and mechanical reading, and to be able to transmit them to another person in charge, whenever technically possible.
- Right to withdraw consent: you can withdraw your consent at any time by writing to the address of the controller, but the treatments that have already been carried out will continue to be valid.

Where can you exercise your rights?

The exercise of rights must be made in writing and addressed to the following address C/ Paris, nº 120, 1ª, C.P. 08036, Barcelona, Spain or to the email rgpd@sercotel.com. SERCOTEL OPERADORA S.L puts at your disposal models for the exercise of rights that can be obtained at the address indicated above. For more information: www.agpd.es

Right to claim before the Control Authority?: In the event that your rights have not been respected, you can file a claim by writing to the Spanish Agency for Data Protection located on Jorge Juan street, 6-28001-Madrid or use the electronic office: https://sedeagpd.gob. In both cases, you must accompany the relevant documentation.